Quality Policy Statement

Computer Relocations Limited was established in 2007, its founding directors having identified a requirement by clients in all sectors for the safe and timely relocation of their critical IT equipment.

Based in Newmarket and currently employing 7 people, Computer Relocations understand that for our business to succeed our clients must feel safe in the knowledge that their equipment is being managed by fully-insured IT engineers with the experience and equipment to guarantee its safe relocation.

Quality is the factor that allows us to succeed and runs through every process. Adherence to the processes documented within the QMS allows our services to meet and often exceed client expectations.

Computer Relocations is committed to continuous improvement and have established the Quality Management System to define, measure, refine and enhance our performance.

We offer a comprehensive range services including Server Relocation & Data Centre Relocation, Cable & Auditing Services, Office IT Rollout & Desktop PC Deployment service & Technical Computer Courier Service to the public and private sectors.

We have the following systems and procedures in place to support our goal of total customer satisfaction and continuous improvement throughout our business:

  • regular gathering and monitoring of customer feedback

  • a customer complaints procedure

  • selection and performance monitoring of suppliers against set criteria (see Clause 8)

  • training and development for our employees

  • regular audit of our internal processes

  • measurable quality objectives which reflect our business aims

  • management reviews of audit results, customer feedback and complaints

Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.

This policy is posted on the Company Notice Board in SharePoint and available to all employees.

Although the Managing Director has ultimate responsibility for Quality, all employees have a responsibility within their own areas of work to help ensure that Quality is embedded within the whole of the company.

The next policy review date is 28 October 2026.